Wild Nature has always and will continue to regard your privacy as an important ingredient and part of our building relationship with you.  

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When we ask for your details we do so to ensure we can provide you with the best service we can give, whether it be face to face at a market, online or really any other way we are lucky enough to connect with you.
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It also means we can create and direct you to more of the things you’ll love, such as relative research, where we will be next and customised savings on the products you love.
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I'm sure you know, there are some big changes happening around your data rights and that's a great thing in this crazy world we love and live in. We've updated our Privacy and Cookies policy to reflect these changes and we want to let you know exactly what this means for you and your data. 
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You and your family's skin concerns, and the information you give us matters to us. But we know, ultimately, it’s your story and your data. So we've gone ahead and simplified everything so we continue to be authentic and transparent within our community.
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We’ve rewritten our policy to make it shorter, clearer and easier to understand how we collect and use your personal information. We also added a new section that explains your rights and how you can exercise them. Cookies and Browser settings. 
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Our promise to you is to ensure your privacy and to ensure you are protected. Transparency, Choice and Trust. 
 

The following privacy policy applies to all of our Wild Nature customers and conforms to updated Internet privacy standards.

Your information & Privacy

Page updated: 20th June 2018

We use your personal information to make Wild Nature better for you and for everyone. That includes doing things like:

  • Recommending things we think you’ll enjoy, like complimentary products to the ones you're thinking about or use and personalised programmes
  • Notifying you about things you’ve told us you like, for example, a new colour lipstick or way of using your favourite product.
  • Personalising parts of WildNatures community to your tastes, including emails, videos, SMS, podcasts and news.

We also use it for business, regulatory and legal purposes, like:

  • Dealing with any requests you make or content you submit
  • Getting in touch if we need to tell you about something, like a change to our policies or issues with a service. Or to tell you if your Wild Nature account hasn’t been used in a long time and to ask if you’d still like to use it
  • Identifying where you are and giving you the right version of Wild Nature for this area

We share some of your personal information with our website systems to check if you are using all the services we offer and to keep their database up to date. 

Wild Nature Research & Development may use some content and data from Wild Nature archives for research activities. These are carried out for research purposes to help others with similar issues that we can help with.

 

Can I change my information?

 

Of course. Just simply log in and go to your account to update any information.
We appreciate you keeping us up to date just as much as I hope you do. 

 

Collection of Information

In order to use the Wild Nature website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Wild Nature is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

 

Use of Collection Information

Any details collected from Wild Nature customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our team development

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at customercare@wildnature.com.au

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at customercare@wildnatureuk.co.uk 

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

Wild Nature uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at cusotmercare@wildnature.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

Wild Nature may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose. Wild Nature does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 Links

Links on the Wild Nature site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of wildnature.com.au

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 Wild Nature Security Policy

Wild Nature uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of U merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. - Payments are fully automated with an immediate response. - Your complete credit card number cannot be viewed by Wild Nature or any outside party. - All transactions are performed under 128 Bit SSL Certificate. - All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. - eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held United Kingdom. For more information about eWAY and online credit card payments, please visit eway.io/au

 

If you are still unclear and would like more information or confirmation then please connect with us
Ph: 02 6680 7220
E: cusotmercare@wildnature.com.au

Thank you for making us a part of your everyday.